Customers, Marketing

Are your customers as different as our two boys?

I was discussing children the other day with a new friend.  Our eldest is ...

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Business, Customers

Are you making this mistake?

I popped into our local Tesco Express the other day (I do all the ...

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Customer service, Customers

Do you make it this difficult for your customers?

We had a problem with our internet the other day.  As always we tried ...

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Customers, Marketing, Profit

How one word doubled sales…

I received an email the other day about a great, simple marketing ploy - ...

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Customers, Marketing

A funny video with a serious point…

This clip of Danny Bhoy is both funny and relevant...The business relevant points start ...

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Customers, Marketing, Profit

Acres of diamonds…

One of the most interesting Americans who lived in the 19th century was a ...

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