Customer service, Marketing Do you give enough thought to your ‘door jam’ strategy?Richard and I have been re-visiting episodes of Frasier and recently watched the episode ... Read More
Customer service, Customers Do you make it this difficult for your customers?We had a problem with our internet the other day. As always we tried ... Read More
Customer service, Marketing How to turn a complaint into a positive…How do you deal with complaints from your customers? It's human nature to react ... Read More
